Turning Breakdowns into Breakthroughs – Effective Conflict Resolution

About This Session

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Business Leaders lose sleep and time over conflict, just as employees do. Conflict has significant costs to projects, organizations and its people. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This session helps participants turn the most avoided conversations and communication breakdowns into breakthroughs using courageous dialogue.

Participants will learn:

• How to turn a confrontation into a respectful conversation
• The foundations for turning breakdowns into breakthroughs
• 3 ways to manage drama that often surfaces with conflict
• A road map for the courageous dialogue (a 5 step conflict resolution model)
• 5 keys to dealing with difficult people to respond with confidence, congruence and clarity

All participants will get a copy of Charmaine’s Working Better Together desktop guide book (PDF) and Conflict Resolution Process booklet.

Our Presenter(s)

Charmaine Hammond

Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author and educator who teaches and advocates the importance of developing trust, healthy relationships and collaboration in the workplace. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability.

This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience.

Her corporate clients have included all 3 levels of government, oil and gas sector, trade associations and companies (health, nursing, engineering, safety, and more), technology businesses, human resources, community partnership departments, educational institutions, police/fire and rescue, non profit organizations and everything in between.

She has a Master’s Degree in Conflict Management & Analysis is a bestselling author (of 5 books & featured in 6 others), and CSP™ Certified Speaking Professional. Charmaine has been featured in renowned publications such as Inc., Occupational Health & Safety Magazine, and many others, as well as having appeared as a guest on numerous TV and Radio Programs.

PRESENTATION VIDEO